Booking Conditions
Bookings made are subject to availability and payment confirmation.
To confirm the booking, the guest must make the relevant payment in accordance with the conditions established for each accommodation.
Booking rates, tourist tax and other charges are those advertised at any given time on the page for each accommodation.
All prices include VAT at the applicable statutory rate.
Payment Options
Bookings may be paid for using American Express, Visa or MasterCard credit cards.
Guests are also subject to the specific rules available for each accommodation.
Pre-Check-in
Once the booking is completed, the booking holder will receive an email with the booking confirmation and important information about the accommodation.
Guests will be asked to complete an Accommodation Form, which is extremely important for preparing their stay.
The Accommodation Form will request, among other things, the arrival time, the total number of people staying — so that we can provide the appropriate quantity of bed linen and bath towels — and the mandatory information required by the immigration and border services.
Guests must state the exact number of people on the Accommodation Form. The number of guests stated in the booking must not be lower than the number present at the accommodation. If the number of guests exceeds the permitted limit, the owning entity reserves the right to require the guests to leave the accommodation, without any compensation or refund of the amounts paid.
Matos e Guardiola Lda. cannot accept any responsibility for incorrect completion or failure to complete the Accommodation Form.
Any attempt to alter and/or tamper with the original information will invalidate the Accommodation Form and may result in cancellation of the booking.
Cancellation Policy
All bookings are subject to a non-refundable cancellation policy.
Once the booking has been confirmed, the guest will not be entitled to a refund of the amounts paid in the event of cancellation, regardless of how far in advance it is made.
In the event of a no-show or early departure, there will be no refund for unused nights.
These conditions apply without prejudice to statutory rights and the mandatory conditions of the platform through which the booking was made.
In the event of overbooking (that is, simultaneous bookings for the same accommodation), the guest acknowledges and accepts that Matos e Guardiola Lda. will seek to transfer the booking to accommodation of the same category, ensuring that its quality is not lower than that of the accommodation originally booked, at no additional cost to the guest and without prejudice to their legal rights.
Conditions of Stay
The booking holder must be at least 18 years old and remain at the booked accommodation throughout the stay. Guests under 18 may only stay when accompanied by an adult who is the booking holder.
The booking holder must provide a valid address, a contact telephone number and an email address.
Pets
Pets are welcome at Figueira Beach Homes accommodation.
Under no circumstances may animals be left alone or unsupervised, either inside the apartments or in communal areas, including gardens and terraces.
In shared areas, animals must always be accompanied and under the control of those responsible for them and must not be allowed to roam freely.
Guests are responsible for ensuring that areas used by their animals are kept clean and for any damage caused by them to the accommodation, furniture, equipment or communal areas.
Failure to comply with these rules may result in guests being held liable for damage or loss caused, in accordance with applicable law.
Other conditions of stay
Smoking is not permitted inside the accommodation.
Under Article 45, paragraph 1, point a), of the Convention Implementing the Schengen Agreement, the accommodation of foreign nationals must be reported to the immigration and border services. All persons who do not hold Portuguese nationality are considered foreign nationals.
For the purposes of the preceding paragraph, all guests of foreign nationality must provide all information relating to their identification by the check-in date through the Accommodation Form.
Guests must report to Matos e Guardiola Lda. any damage occurring during their stay to the accommodation, its contents, equipment or accessories, even if they consider the damage to result from normal wear and tear and not to be their responsibility. If a guest fails to report such damage, they may be held liable for it.
Check-in and Check-out
At check-in, identification documents will be requested from the person responsible for the booking and from all foreign guests to verify the information provided.
Unless otherwise agreed, arrival at the accommodation must take place on the check-in date between 15h00 and 22h00.
Check-out must be completed by 11h00, and all guests must leave the accommodation by the specified time.
At A Praia – My Own Paradise, the guest may leave the keys on the main table inside the apartment and close the door. At Zélitré, the keys must be placed in the corresponding key safe.
The guest must NOT leave the keys in the lock.
If a guest refuses to leave the accommodation, Matos e Guardiola Lda. reserves the right to enter it, remove their belongings, replace the locks and take any other measures that prove necessary. The guest will be responsible for the costs arising from these measures.
Any changes to arrival and departure dates and times must be confirmed by Matos e Guardiola Lda. In the event of delays without prior notice and without confirmation from Matos e Guardiola Lda., a penalty equivalent to the price of one night will be charged.
At check-in, Matos e Guardiola Lda. provides only ONE set of keys. Guests must take care not to lose them or leave them inside the apartment. Guests must return all keys at check-out.
Additional charges will apply in the event of lost keys or inability to access the accommodation. The applicable charges are as follows:
- Lost keys (per key): 10 €
Matos e Guardiola Lda. accepts no responsibility for any objects left inside the apartment after the guest’s departure. Belongings found in the apartment may be returned on request. The guest will be fully responsible for all expenses relating to the return of their belongings.
Cleaning, Bed Linen and Towels
The accommodation will be cleaned before guests arrive. The basic service includes a set of towels, bed linen and some personal hygiene products per booking.
Additional cleaning services and products, including replacement bed linen and towels, are available for an additional charge.
Guests must keep the accommodation as tidy and clean as possible and leave it in the best possible state of cleanliness at check-out.
Guests must not leave rubbish inside the accommodation, next to its door or outside the building door (where applicable), and must use the public waste containers provided for that purpose.
Accommodation Equipment, Furniture and Objects
If any equipment does not work or guests have questions about using any equipment in the accommodation, they must contact the host.
Alterations to the accommodation or its contents are not permitted.
All objects in the accommodation belong to the owner and must not be moved or removed from the property during the stay.
Maintenance and Special Requests
Any and all problems inside the accommodation (for example, electrical problems, equipment breakdowns or water leaks) must be reported immediately by telephone. Depending on the problem, resolution may take up to 72 hours or longer if it depends on services provided by third parties.
While respecting guests’ privacy, Matos e Guardiola Lda. reserves the right to access the accommodation at any time, when necessary, for inspections, repairs or emergencies.
Noise, Illegal Activities and Safety
Under the law, the night-time rest period runs from 22h00 to 07h00, during which guests must remain quiet.
Guests must not disturb neighbours, including when opening or closing the accommodation door or the door of the building in which it is located (where applicable).
Bookings intended for illegal or immoral activities are not accepted.
The guest whose name appears in the booking confirmation email will be responsible for the behaviour of the entire group and undertakes to prevent any illegal activity.
Guests are not authorised to invade the owner’s privacy or to publish any information that enables third parties to identify the property’s address or the owner’s identity, even if that information is already in the public domain.
Guests are solely responsible for their own safety during their stay with Matos e Guardiola Lda. They must follow all instructions or explanations provided at check-in.
If a guest becomes aware of any situation during the stay that they consider to pose a health or safety risk, they must inform the host immediately.
When leaving the accommodation, guests must ensure that gas appliances are switched off, windows are closed, and air conditioning, central heating and lights are switched off.
Liability
The service provided by Matos e Guardiola Lda. is legally limited to the accommodation and the relationship with guests during their stay. Matos e Guardiola Lda. will not be responsible for any circumstances outside the boundaries of the accommodation, such as building cleaning and maintenance, outside noise, building work, neighbours or any other matter not directly related to the accommodation itself.
Photographs and descriptions of the accommodation are produced by Matos e Guardiola Lda. Minor changes to the accommodation compared with the photographs shown on the website may occur, provided that they do not compromise its overall condition or the amenities provided.
Matos e Guardiola Lda. will not compensate guests, refund amounts or transfer them to other accommodation on the basis of the appearance or characteristics of the surrounding area. Guests are responsible for ensuring, before booking, that the area or neighbourhood where they have chosen to stay meets their preferences.
Matos e Guardiola Lda. accepts no responsibility for any direct or indirect damage that may occur during guests’ stay at the accommodation, such as personal injury, robbery, theft or criminal behaviour, losses resulting from fire or improper conduct, among others. The same applies to any failures in the supply of gas, electricity, water, telephone or internet.
All robberies, thefts or criminal behaviour must be reported immediately by guests, including to the competent police or judicial authorities.
Matos e Guardiola Lda. accepts no responsibility for errors and/or omissions, false statements by third parties, disputes between a guest and a third party or the content of external links that do not belong to the platform through which the booking was made.
If guests fail to comply with these terms and conditions or behave inappropriately, Matos e Guardiola Lda. reserves the right to require them to leave the accommodation without any compensation or refund of the amounts paid.
Legislation and Fortuitous Events
This agreement is entered into between the guests and Matos e Guardiola Lda., which is duly authorised to arrange the letting of the accommodation. This agreement grants guests permission to occupy the accommodation for the period and under the conditions agreed.
Guests are not tenants of the accommodation and hold no exclusive property right over it.
In the rare event that booked accommodation becomes unavailable due to damage caused by circumstances not attributable to Matos e Guardiola Lda., such as water or gas leaks, Matos e Guardiola Lda. will not be responsible for the inconvenience caused. However, it will take all necessary measures to transfer the guest to accommodation with similar characteristics.
If guests do not accept the change, the full booking amount will be refunded, excluding the costs corresponding to the days on which the guest has used the apartment, where applicable. However, the owner will not be responsible for paying any additional amount to guests relating to the cancellation of the booking.
The owner will not be responsible for any theft of objects left in the accommodation.
Changes and Applicable Law
Matos e Guardiola Lda. reserves the right to update its terms and conditions at any time, whenever necessary. Parties using the services are responsible for consulting these terms and conditions before making a booking in case they have changed.
By agreeing to use the services of Matos e Guardiola Lda., the guest is deemed to accept any changes, and all parties will comply with those changes. These terms and conditions do not affect guests’ rights.
These terms and conditions are subject to Portuguese law. Portuguese courts have exclusive jurisdiction over any legal action relating to any accommodation booking made through Matos e Guardiola Lda.